For things that cannot be sent electronically, use the address found in our "Contact Us" page. For your protection, we recommend sending Certified Mail.
Use the "Contact Us" page (see the menu to your left). It provides you with information on contacting us via phone, email, or post.
Check our Payments Received Report, but you must remember that not all those payments are going to go through.
Check the Delinquent Report under Client Reports.
Go to Client Reports and then choose Bad Addresses.
On the Month End report; you'll find this information and much more in the Dollars and Cents menu.
Under Client Reports, select either Declines or Returns; Declines occur on credit card payments and Returns occur on bank account payments.
Go under Customer Central and choose Add Accounts, either Term or Open-End.
Go to Customer Central and choose member action and then choose Cancel Accounts.
Go to Customer Central and then Changes/Comments.
Client Reports, Credit Card Expirations.
Customer Central, and then choose Final Payment Dates.
Customer Central, Freeze Accounts then follow the instructions
Go to Customer Central, select Payment Method, then follow the instructions. Note: You can only change from one credit card to another, or one EFT account to another.
Customer Central, select Paid to Client. You are charged $2.50.
CIR stands for Client Information Request. You can respond by email, fax, or telephone.
That's the amount sitting in the trust before it's deposited to your bank account.
Because the payment information has been set to statements due to the payment not going through for whatever reason, and we have a question about the fees accrued and want to speak to you before we do anything further.
Yes, you would follow the normal freeze procedures discussed above and the system will only allow you to apply a payment while on freeze if it's a month to month or if it's in renewal.
A lot of times the last names will differ from the children to adults so this is available to see all.
Go to Client Reports and select Cancellation Report.
We have recently reworked our web site to be more compatible with the Firefox and Safari browsers. If you use either of these, please make sure you are using the latest version so as to take full advantage of the new features we offer.
Click on File > AAC Data Transfer. Check the Run Unattended box if you use our Terminal Services. Click Full Transfer.
Click on the Reports menu, choose the report that fits your needs, and choose your criteria once the next window opens.
Click on the Reports menu and select Member List. Customize the report you would like to pull and process it.
After typing the last name in and hitting enter, notice a funnel-like button at the top of the window. Click this button and turn off all of the filters.
Click on the picture of the green dollar sign; this will open the Transactions window. Select the member making the payment. Click on Make Payment. Fill out the fields for date, payment method or code, and amount, then click Add.
First, click the Configuration > Employees > Employee menu. Find the employee(s) of choice, click Edit, and set the security level as desired. To set the parameters, click Configuration > FrontDesk Configuration. Under the Security tab you may select what security level accesses which features.
Click FrontDesk > Martial Arts > Ranks. Click New, set the Rank ID, Rank Code, Rank Criteria and so on, and then set the color of the belt, stripes, etc. Click Save.
Notice that the members that you are editing more information on are in-house members or paid-in-full members. These members have "No" in the Send to AAC field. These accounts are editable because they aren't being sent to AAC. This customer's information is located in your system and not AAC's.
These are called non-responsible members, and can be added by clicking Member > Member Information in Check In. In Member Information, find the parent record and click Member > Add Child Record. Enter the child's information and click Add.
First, there is an approximately 24-hour turnaround time on processing these payments, so it may take overnight. Also, you may need to do a Data Transfer or update your system information.